AI shakes up the call center industry, but some tasks are still better left to the humans

Armen Kirakosian, Global Senior Manager, Learning & Development TTEC poses in Athens, Greece, Thursday, Aug. 21, 2025. Credit: AP Photo/Thanassis Stavrakis Armen Kirakosian remembers the frustrations of his first job…

What actually happens in your brain when you change your mind?

Credit: Google DeepMind from Pexels Imagine a game show where the host asks the contestant to randomly pick one option out of three: A, B or C. After the contestant…

The first stars may not have been as uniformly massive as astronomers thought

This article was originally published at The Conversation. The publication contributed the article to Space.com’s Expert Voices: Op-Ed & Insights. For decades, astronomers have wondered what the very first stars…

Ifinatamab deruxtecan demonstrates high response rate in previously treated extensive-stage small cell lung cancer

Credit: Unsplash/CC0 Public Domain Patients diagnosed with recurrent or progressive extensive-stage small cell lung cancer (ES-SCLC) may benefit from treatment with ifinatamab deruxtecan (I-DXd), a B7-H3–directed antibody–drug conjugate, according to…

Mars has a solid core, resolving a longstanding planetary mystery, according to new study

Credit: NASA Scientists have discovered that Mars has an interior structure similar to Earth’s. Results from NASA’s InSight mission suggest that the red planet has a solid inner core surrounded…

Can Florida really end vaccine mandates? What would this mean for the US and countries like Australia?

Credit: CDC from Pexels When it comes to the future of childhood immunizations, all eyes are on Robert F. Kennedy Jr, US Secretary of Health and Human Services, and his…

Jamie Oliver is right—this is how much fruit and veg we really should be eating every day

Credit: Pixabay/CC0 Public Domain Celebrity chef Jamie Oliver has stirred debate by calling the familiar five-a-day message “a lie”. Speaking to the Times, he argued that the real health benefits…

Google avoids being dismantled after US court battle—and it’s down to the rise of AI

Credit: Unsplash/CC0 Public Domain A year ago, Google faced the prospect of being dismantled. Today, artificial intelligence (AI) and a new court judgment has helped it avoid this fate. Part…

To fix broken electricity markets, stop promoting the wrong kind of competition

Credit: Unsplash/CC0 Public Domain Competition is seen as a panacea in electricity markets: if only we had more, prices would be lower, and investment and supply security would be higher.…

Earth-size stars and alien oceans – an astronomer explains the case for life around white dwarfs

This article was originally published at The Conversation. The publication contributed the article to Space.com’s Expert Voices: Op-Ed & Insights. The sun will someday die. This will happen when it…