Listening Builds Trust, But Stories Change Minds

Summary: A new study challenges the widely held belief that high-quality, nonjudgmental listening is essential for persuasion. While good listening improves how people feel about a conversation and reduces defensiveness,…

Seeing the human in every patient − from biblical texts to 21st century relational medicine

Patients frequently describe the U.S. health care system as impersonal, corporate and fragmented. One study even called the care delivered to many vulnerable patients “inhumane.” Seismic changes caused by the…